Beginning October 1st, Single Family Housing Guaranteed Loan program files will no longer be reviewed by Delaware & Maryland staff. A newly established National Office team, comprised of top specialists from around the country, will review and issue Conditional Commitments and process Loan Note Guarantees for Delaware and Maryland. This change is expected to help increase consistency in interpretation and application of our rules and regulations.
With this adjustment, all GRH questions and scenarios should be sent to the new processing team's email address: firstname.lastname@example.org.
The process of reviewing files and the rules for doing so will not be altered in any way. This change should have no effect on how you do business. The new review team is expected to maintain 48hr turn times on complete files. Processing times may even improve over the course of the year.
The Guaranteed Loan Program regulation (7 CFR 3555) and technical handbook (HB-1-3555) are available online to assist you with questions:
- Additional training, documentation, and resources are also available on USDA LINC: https://www.rd.usda.gov/programs-services/lenders/usda-linc-training-resource-library
USDA ITS Service Desk Support Center
For e-Authentication assistance: Email: eAuthHelpDesk@ftc.usda.gov
Phone: 800-457-3642, option 1 (USDA e-Authentication Issues)
Rural Development Help Desk
For GUS system outage or functionality assistance: Email: RD.HD@STL.USDA.GOV
Phone: 800-457-3642, option 2 (USDA Applications); then option 2 (Rural Development)