Chief Operations Office Contacts

The Chief Operations Office supports Rural Development’s mission by providing varied and reliable service that improves the performance and efficiency of our customers – Rural Housing and Community Facilities Programs, Rural Business and Cooperative Programs, and Rural Utilities Programs.  

If you have questions about your home loan, please contact the Customer Service Center toll free at 1 (800) 414-1226. You may also visit our home loan website, (

Office of the Chief Operating Officer
Address: USDA Rural Development
Chief Operations Office
United States Department of Agriculture
1400 Independence Ave., S.W., Rm 4039-S
Washington, DC 20250-0720

Moraima Rivera, Chief Operating Officer

Helene Saylor, Acting Human Resources Director

(Vacant), Human Resources Deputy Director 

Arana PettyJohn, Human Resources Assistant Director for Operations for Strategic Human Capital Management

Marjorie Beverly, Human Resources Benefits Branch Chief

Clifton Yancy, Human Resources Operations Branch Chief

Erika Crawford, Branch Chief, HR Policy and Programs Branch

Valerie Portwood, Human Resources Employee and Labor Relations Branch Chief

Robin Talmadge, Human Resources Training and Employee Development Branch Chief

Kristen Lombardo, Human Resources Information Systems Branch Chief

Sharese Paylor, Acting Civil Rights Director

Kimberly Bush, Acting Equal Opportunity Compliance Chief

Terri Sneed, Acting Program Compliance Chief

Sharon Randolph, Procurement and Administrative Services, Assistant Administrator

Lori Lloyd, Procurement Management Division Director

Julie Henderson, Support Services Division Director

John Pavek, Emergency Preparedness Director