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Virginia

Presidential Disaster Declaration DR-4831 makes individual assistance available to residents of Giles, Grayson, Smyth, Tazewell, Washington, and Wythe counties and the independent city of Galax who were impacted by Tropical Storm Helene, which hit the area on September 25, 2024, and continuing.  

“We Care” letters have been mailed to homeowners in impacted areas, but we recognize service may be disrupted as people are displaced. Post offices may hold them along with other mail or homeowners may forward their mail to a temporary location. View a copy of this letter.

The following servicing actions were requested for Virginia borrowers

  1. Extension of payment assistance agreements expiring within the next six months for at least an additional six months to allow borrowers to gather important papers and complete their payment assistance renewal applications.
  2. Waiver of late fees for homeowners in the affected areas for at least six months.
  3. Implementation of a six-month payment moratorium on accrued interest with no package required. These charges will be waived once the account is re-amortized at the end of the moratorium period. 

Borrowers can verbally request a moratorium by calling (888) 796-0538 or TDD (800) 438-1832 between 7 a.m. and 5 p.m. Central Time on Monday through Friday and will receive a Moratorium Fact Sheet explaining the process. Please note that this action will increase the borrower’s monthly payment once the moratorium has expired and the loan is re-amortized. 

Learn more

Virginia Rural Development State Office
1606 Santa Rosa Road, Suite 238
Richmond, Va. 23229
Phone: 804-287-1500
Fax: (855) 636-4613
TDD: 804-287-1753

Questions about Multifamily Housing ProgramsCall 1-800-292-8293

Offices are open to the public Monday through Friday from 8:00 a.m until 4:30 p.m Eastern Time

Rural Development Success Stories

Teaming Up to Keep Water Losses Down in an Aging Southwest Virginia System

When Jeff Kilgore started work at the Woodway Water Authority (WWA), he found himself at the helm of a proverbial sinking ship with a small crew working feverishly to plug the leaks. The new executive director knew he had to drastically improve accountability to keep the operation sustainable and profitable.“We were purchasing water from the towns of Jonesville and Pennington Gap and losing about 75 percent of it,”…