LINC Contact and Resources
Find contact information and resources below to help you with Single Family Housing Guaranteed Loan Program questions.
Contacts
| Topic | Information |
|---|---|
| File-Specific Questions | Information to include in email: • Identify the state the application is located; if applicable; • Provide applicant’s name and USDA borrower ID, if applicable; • GUS loan number, if applicable • Include contact information; and • Indicate if you would like a call back (otherwise you will receive an email reply) File-Specific Questions by phone: 833-314-0168, ext. 2 Phone System Availability: 9:00 am to 3:30 pm ET Production Team One: SFHGLPONE@usda.gov AK, AL, AZ, CA, CO, GU, HI, IA, ID, KS, MT, NM, NV, OR, SD, TX, UT, WA, WI, WP, WY Production Team Two: SFHGLPTWO@usda.gov AR, KY, LA, MN, MO, MS, ND, NE, NJ, NY, OK Production Team Three: SFHGLPTHREE@usda.gov CT, DE, GA, IL, MA, MD, ME, MI, NC, NH, RI, SC, VT, WV Production Team Four: SFHGLPFOUR@usda.gov FL, IN, OH, PA, PR, TN, VA, VI |
| Lender Self-Report | sfhgld.qualityassurance@usda.gov |
| Program Training Program Marketing and Outreach | sfhgld.lenderpartner@usda.gov |
| General Loan Scenario Questions Loan Policy/Regulation/Handbook | sfhgld.program@usda.gov or *833-314-0168, ext. 4 |
| Turn Times | 833-314-0168, ext. 1 Phone System Availability: 9:00 am to 3:30 pm ET |
| Lender Approval/Recertification Loan Servicing | sfhglpservicing@usda.gov |
| Technical Issues: GUS | RD.HD@USDA.GOV or (800) 457-3642 option 2, option 2 |
| Technical Issues: eAuth or Login.gov | https://www.eauth.usda.gov/eauth/b/usda/faq Select Public Customer FAQs |
| Loss Claims | guarantee.svc@usda.gov |
| Monthly and Quarterly Status Reporting GUS User Agreements | RD.SO.HSB@usda.gov |
| Adding/Removing Security Administrator (SFH Guaranteed Loan Program Automated Systems) | Form Instructions |