An important notice for servicers with loans insured or guaranteed by the Rural Housing Service CARES Act Forbearance Fact Sheet for Mortgagees and Servicers
We are currently reviewing new loan applications and conditions received on or before 05/28/2020
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On February 16, 2020 we integrated the Guaranteed Loan Program into a single integrated national team! For more information, please reference our Integration Information sheet.
USDA Rural Development’s Guaranteed Loan Program assists approved lenders in providing up to 100% financing for eligible borrowers (households that do not exceed 115% of the Median Household Income ) purchasing homes in eligible rural areas. Automated underwriting assistance through GUS (Guaranteed Underwriting System) allows for expanded ratios and flexible credit.
We now have Single Close Construction-to-Permanent Financing! A single-close loan combines the features of a construction loan and a long-term permanent mortgage. Since there is only one closing, which can save considerable closing costs, the loan is considered a purchase transaction by the agency. The loan note guarantee may be issued once the interim construction loan is closed without waiting for the completion of the property.
SFHGLP Integrated Unit – How to Contact Us:
**Very Important ** Effective February 16th, 2020, all states were aligned to one of four production teams. Each production team has their own email inbox as shown below.
Download the Full GRH Contact Sheet
|Production Team One SFHGLPONE@usda.gov||AK, AL, AZ, CA, CO, GU, HI, IA, ID, KS, MT, NM, NV, OR, SD, TX, UT, WA, WI, WP, WV, WY|
|Production Team Two SFHGLPTWO@usda.gov||AR, KY, LA, MN, MO, MS, ND, NE, NJ, NY, OK|
|Production Team Three SFHGLPTHREE@usda.gov||CT, DE, GA, IL, MA, MD, ME, MI, NC, NH, RI, SC, VT, WV|
|Production Team Four SFHGLPFOUR@usda.gov||FL, IN, OH, PA, PR, TN, VA, VI|
File-specific questions should be emailed to the production team responsible for the state. For example, if you had a question regarding a guaranteed loan application in Nebraska, you would email SFHGLPTWO@usda.gov to contact Team Two.
In most cases, our staff can provide a response within 24 hours during normal business days. We can answer faster if you:
- Identify the state the application is located; if applicable;
- Provide applicant’s name, if applicable;
- Include contact information; and
- Indicate if you would like a call back (otherwise you will receive an email reply)
For general inquiries, please contact firstname.lastname@example.org. This includes questions on policy interpretation, lender training, marketing and outreach and servicing support.
Want to become a new program lender?
To get started, we recommend you:
- Watch our Webcast: Become an Approved Lender (16 minutes)
- Review Chapter 3 of our 3555 Guaranteed Loan Program Technical Handbook
Questions on lender approval or recertification?
Please direct any questions to our Quality Assurance and Lender Oversight team at: email@example.com
- Link to “Procedure Notice” describing recent Handbook changes.
- USDA RD Forms: USDA Service Center Agencies e-forms site.
- Lender Training and System Guides: Training and Resource Library (LINC)
- 3555 Handbook
- Frequently Asked Questions about the Handbook
- Income and Documentation Matrix Attachment 9A
- Sign up to GovDelivery using this link.
USDA ITS Service Desk Support Center
For e-Authentication assistance
Phone: 800-457-3642, option 1 (USDA e-Authentication Issues)
Rural Development Help Desk
For GUS system, outage or functionality assistance
Phone: 800-457-3642, option 2 (USDA Applications); then option 2 (Rural Development)